Atención al cliente

Economía, finanzas, empresa y gestión / Empresa y gestión / Ventas y marketing / Atención al cliente (333)

Economía, finanzas, empresa y gestión / Empresa y gestión / Ventas y marketing / Atención al cliente
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  • Comunicación y Atención al Ciudadano
    ICB Editores
    El objetivo de este libro es dar pautas a seguir para otorgar calidad en la atención a los clientes-ciudadanos, así como asimilar la importancia de la calidad en la atención al cliente. Analizar el proceso de la comunicación humana. Descubrir la importancia de una comunicación eficaz. Aportar los conocimientos necesarios para favorecer una comunicación eficaz y una buena comuni...
    Disponible

    19,95 €

  • Lessons from the Links
    Elly Valas / Mark Mayberry
    Players on the golf course must battle the course and conditions in order to succeed. While a caddy might lend a hand carrying the load, individuals must rely on their own strengths to accomplish goals.Business is also a singular endeavor, and owners and managers must battle market conditions, competitors, and unexpected challenges. To succeed, a business must hire the right pe...
    Disponible

    16,43 €

  • Lessons from the Links
    Elly Valas / Mark Mayberry
    Players on the golf course must battle the course and conditions in order to succeed. While a caddy might lend a hand carrying the load, individuals must rely on their own strengths to accomplish goals.Business is also a singular endeavor, and owners and managers must battle market conditions, competitors, and unexpected challenges. To succeed, a business must hire the right pe...
    Disponible

    27,67 €

  • Customer Care Excellence
    Sarah Cook
    ...
    Disponible

    44,77 €

  • Microsoft Dynamics Sure Step 2010
    Chandru Shankar / Vincent Bellefroid
    ...
    Disponible

    86,34 €

  • How to Improve Service, Increase Profits, & Keep Customers Happy
    Eden Rosen
    ...
    Disponible

    18,77 €

  • Using Civicrm
    Brian Shaughnessy / Joseph Murray
    ...
    Disponible

    87,50 €

  • Slow Down, Sell Faster!
    Kevin Davis
    What do customers really want from salespeople? Slower, more attentive conversations that address their unique needs. Discover the simple yet powerful eight-step process for delivering a winning sales pitch to any audience. ...
    Disponible

    20,07 €

  • Making the Customer Experience Magical Now!
    John Formica
    Today, customers want more than just to be served. They desire a memorable experience that is unique and different. 'Making the Customer Experience Magical Now!' is filled with practical, applicable and rewarding action tips that are used by service industry leaders such as Disney, Starbucks, and others to engage the hearts of your people, attract more customers, build customer...
    Disponible

    16,85 €

  • The Customer Support Audit
    Colin G. Armistead / Colin GArmistead
    In 2-3 days, using this audit, you can review your whole customer support/after sales programme. Measure "how good" your customer support is - then look deeper and see how well you use it to differentiate your business and to win competitive advantage.Complete the audit and get answers to questions like these about your customer support programme:• How well does it cater for di...
    Disponible

    80,53 €

  • The Customer Loyalty Audit
    Keki R. Bhote / Keki RBhote
    In an age where customer satisfaction is no longer good enough, your organisation must take steps to build absolute customer loyalty. Do you have a CCO (Chief Customer Officer) as well as a CEO and a CFO? If not, should you have one?As customer loyalty becomes the Holy Grail for any successful business, this audit lets you ask: "How loyal are our customers?" and much more impor...
    Disponible

    80,61 €

  • Implementing Sugarcrm 5.X
    Angel Magana
    ...
    Disponible

    71,91 €

  • Virtual Worlds and E-Commerce
    Barbara Ciaramitaro
    With the rise of the collaborative Web 2.0 technologies, the face of e-commerce has evolved from a static presentation of products and services to an interactive participatory relationship with customers. Virtual Worlds and E-Commerce: Technologies and Applications for Building Customer Relationships presents various opinions, judgments, and ideas on how the use of digitally cr...
    Disponible

    236,49 €

  • Fidelización de Clientes
    ICB Editores
    El objetivo del presente libro es descubrir los conceptos relacionados con el marketing de relaciones. Identificar las causas generadoras de la lealtad del cliente y analizar las consecuencias que la lealtad produce para la empresa. Además se pretende que se identifiquen los elementos diferenciadores de las empresas para lograr lealtad. Analizar los pasos que da el cliente hast...
    Disponible

    30,95 €

  • Atención al Cliente: Cómo Vender Más y Mejor
    ICB Editores
    El objetivo que persigue este contenido es aumentar el nivel de ventas, tanto en la cantidad como en la calidad. Dotaremos al alumno de los conocimientos esenciales a tener en cuenta tanto en las variables de Marketing, ventas, aptitudes y actitudes que deben tenerse en cuenta en cualquier proceso comercial, haciendo especial énfasis en una atención al cliente que persigue la e...
    Disponible

    30,95 €

  • Atención al Cliente
    ICB Editores
    El objetivo de este contenido es dar pautas a seguir para otorgar calidad en la atención a los clientes-ciudadanos, así como asimilar la importancia de la calidad en la atención al cliente. 10 ...
    Disponible

    16,95 €

  • Asertividad y Habilidades Sociales en la Comunicación y Atención al Ciudadano
    ICB Editores
    Aplica lo aprendido en Asertividad y Habilidades Sociales en la Comunicación y Atención al Ciudadano. Incluye Solucionarios, Glosario y Bibliografía. 10 ...
    Disponible

    19,95 €

  • Técnicas de Organización y Atención al Público
    ICB Editores
    El objetivo de este libro es definir y defender la eficiencia y la calidad de los servicios públicos a partir del concepto de organización administrativa, así como analizar los procedimientos, instrumentos y recursos que potencian la capacidad organizativa de las personas en el desempeño de sus funciones laborales. 10 ...
    Disponible

    28,95 €

  • Outside-In. the Secret of the 21st Century Leading Companies
    Steve Towers
    A MANDATE FOR SUCCESS IN THE 21ST CENTURY USING PROVEN APPROACHES COMMON PLACE IN THE MOST SUCCESSFUL COMPANIES. IMMEDIATE RESULTS AND ONGOING SUCCESS USING THE CEMMETHOD AND TAKING THE COMPANY OUTSIDE-IN. ...
    Disponible

    23,48 €

  • America’s Service Meltdown
    Raul Pupo
    ...
    Disponible

    95,77 €

  • Atención al Público y Técnicas de Comunicación
    ICB Editores
    El objetivo de este contenido es proporcionar conocimientos sobre las técnicas de información y comunicación efectivas para una buena atención al administrado. Introducir nuevas pautas de comportamiento en la actuación diaria del personal de las administraciones en sus relaciones con los ciudadanos que les permitan mejorar la calidad del servicio que prestan, así como analizar ...
    Disponible

    22,95 €

  • What to Say to a Porcupine
    Richard S. Gallagher / Richard SGallagher
    What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service, including:By a Hare: Great serv...
    Disponible

    14,38 €

  • Contact, Care, Communicate
    Stephanie Dollschnieder
    ...
    Disponible

    18,64 €

  • Contact, Care, COMMUNICATE
    Stephanie Dollschnieder
    ...
    Disponible

    32,73 €

  • The Behavioral Advantage
    David G. Pugh / Terry R. PH.D. Bacon
    In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through ''behavioral differentiation'' -- going beyond superior products and dependable service to connect with customers at every touchpoint. The Behavioral Advantage broadens the concept, applying behavioral differentiation to the business-to-business arena. The best B2...
    Disponible

    27,34 €

  • BAM!
    Barry J. Moltz / Mary Jane Grinstead
    Customer service has been turned upside down by the self-sufficiency and immediacy of shopping and buying products and services on the web. Our self-help culture has been transformed into a self-service culture with customers able and willing to do much more for themselves. We are becoming accustomed to the benefits and good feelings that we experience online through automated ...
    Disponible

    17,23 €

  • Customer Relationship Intelligence
    Linda Sharp
    Customer Relationship Intelligence brings a fresh, new perspective to sales and marketing: new relationship metrics and a breakthrough, actionable framework for real-time management, tied to profit. It is about teamwork and collaboration. It is about executing strategy. It is about retention, profit, and competitive advantage. Now companies can realize the gold in customer rela...
    Disponible

    26,19 €

  • Bridges to the Customer’s Heart
    Paul Uduk
    ...
    Disponible

    20,05 €

  • Delivering Quality Service
    Valarie A. Zeithaml / Valarie AZeithaml
    Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model ...
    Disponible

    14,68 €

  • Happy About Customer Service?
    Ken Welsh
    We live in an affluent world. A world with a multitude of choices and innumerable companies selling virtually every imaginable commodity. Where once price was the sole determinant for purchase, modern man now values our recognition as an individual. We take enormous pleasure in being treated well and are prepared to pay for it. Quality Customer Service is now a key determinant ...
    Disponible

    22,48 €


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