Atención al cliente

Economía, finanzas, empresa y gestión / Empresa y gestión / Ventas y marketing / Atención al cliente (168)

Economía, finanzas, empresa y gestión / Empresa y gestión / Ventas y marketing / Atención al cliente
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  • Care
    Ivan Temes
    Imagine using tools already at your disposal to significantly enhance relationships at all levels of your life. Nothing new to learn-not really. The vignettes in ’Care’ from a Hall of Fame football quarterback to company CEOs to participants in homeless shelters renew our faith and lead to action in utilizing care factors in our lives starting right now.The intended audience is...
    Disponible

    22,40 €

  • Customer Service Excellence
    Catherine Mattiske
    Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.In a selling situation this Learning Short-take helps...
    Disponible

    16,18 €

  • Reopen with Confidence
    Merril Gilbert / Rhiannon Woo
    For the vast majority of operators there are a variety of downloadable guidelines from the CDC and individual states providing basic and broad directives for public safety. This book goes deeper with step-by-step details to make the process more effective for employees and customers to build a higher level of trust and confidence in your business practices.  Providing a safe en...
    Disponible

    42,19 €

  • Dealing with unhappy customers
    Dr. Parviz Dargi
    کتاب حاوی 5 فصل است. فصل اول، تعریفهایی دارد از مشتری کیست؟ مشتری شاکی چگونه رفتار می­کند؟ و چرا باید با افراد شاکی، ارتباط مؤثری برقرار کرد؟فصل دوم، حاوی 12 پرسشنامه است که پاسخنامه دارد. هر شخص علاقه­مند می­تواند این پرسشنامه­ها را تکمیل کند. پس از آن، با دیدن پاسخنامه، نمره­ی خودش را محاسبه کند. پرسشنامه­ها میزان مهارت فرد را نشان می­دهد که تا چه حد قدرت ارتباطی دارد، تا چه ...
    Disponible

    19,87 €

  • Keep Your Customers
    Ali Cudby
    Keep Your Customers combines leadership, strategies, and tactics to help companies keep and grow their customers by delivering actionable expertise. ...
    Disponible

    15,70 €

  • Natural Business Development
    Isobel Rimmer
    Every organisation has people working directly with customers but who don’t think they’re ‘in sales’. These talented subject matter experts are highly trusted and are in the best position to spot opportunities, develop new business and grow revenue. They are your secret army who, with the right skills, can win more business and build even stronger relationships authentically an...
    Disponible

    20,08 €

  • Agile
    James Edge
    If you want to save time, money and effort while simultaneously increasing your team’s value and getting more satisfied customers, then keep reading...2 comprehensive manuscripts in 1 book Agile Project Management: How to Make Your Customers Happier While Saving Money, Time, and Effort Kanban: The Ultimate Guide to Kanban Methodology for Agile Software Development Every da...
    Disponible

    23,59 €

  • Lean Six Sigma
    James Edge
    If you want to increase profits, eliminate waste, improve efficiency, and develop a remarkable team, then keep reading...Organizations face rising costs and increasing competition every day. With Lean Six Sigma you can combat these problems and grow your business.Lean Six Sigma is an amazing methodology that’s geared to helping you boost the productivity of your organization wh...
    Disponible

    21,60 €

  • Gestión Ágil de Proyectos
    James Edge
    Si deseas tener un equipo más feliz y productivo, y más clientes satisfechos, sigue leyendo…No es un secreto que el sistema Ágil se ha convertido en una de las formas preferidas de gestionar proyectos en estos últimos años. En el futuro, se espera que se popularice aún más. La razón que explica esto es su efectividad comprobada. QSMA realizó un estudio que demostró que los equi...
    Disponible

    21,67 €

  • Lean Startup
    James Edge
    If you want to discover how to achieve more by doing and spending less, then keep reading...Lots of entrepreneurs are using the Lean Startup philosophy to streamline their business practices and make effective market launches without using up a lot of capital.You can be one of them.This book is going to teach you everything you need to know about Lean Startups, its specific phi...
    Disponible

    21,64 €

  • Agile
    James Edge
    If you want to produce faster while increasing the quality of your products, then keep reading...2 comprehensive manuscripts in 1 book Agile: A Guide to Agile Project Management with Scrum, Kanban, and Lean, Including Tips for Sprint Planning and How to Create a Hybrid Waterfall Agile Software Development Methodology Scrum: How to Use the Agile Framework Called Scrum to Prod...
    Disponible

    25,86 €

  • Kanban
    James Edge
    Si desea ahorrar tiempo, dinero y esfuerzo al mismo tiempo que aumenta el valor, la eficiencia, la calidad y la previsibilidad de su equipo, siga leyendo...Todos los días, las empresas están perdiendo enormes cantidades de dinero porque actúan de una manera que no satisface a sus clientes. Por ejemplo, New Voice Media emitió un informe en 2016 que informó que se perdieron 62 mi...
    Disponible

    21,66 €

  • Scrum
    James Edge
    If you want to learn about Scrum then keep reading...Are you having trouble getting products to market?Do you struggle with meeting the actual needs of your customers despite spending elaborate amounts of time planning out how you will meet the needs they outlined to you?Do not fear; you are not alone. But you also do not need to get comfortable here. Your company can also be o...
    Disponible

    21,59 €

  • Agile Project Management
    James Edge
    If you want a happier and more productive team along with more satisfied customers, then keep reading...It's no secret that the Agile process is fast becoming the preferred way to manage projects and in the year ahead, Agile is expected to become even more widely used. The reason for this is that this approach is proven to work. For example, QSMA did a study that showed tha...
    Disponible

    21,68 €

  • Ciencia de Datos para Empresas
    Herbert Jones
    ¿Quiere aprender sobre la Ciencia de Datos, pero no está de humor para leer un libro de texto aburrido?Este libro de Ciencia de Datos podría ser la respuesta que está buscando...La Ciencia de Datos tiene un gran impacto en la forma en que las empresas hacen negocios, y aquellos que no aprenden sobre este campo revolucionario podrían quedarse atrás.Verá, la ciencia de los datos ...
    Disponible

    21,72 €

  • Scrum
    James Edge
    Si usted desea aprender sobre Scrum entonces siga leyendo...¿Tiene problemas para conseguir productos en el mercado?¿Tiene dificultades para satisfacer las necesidades reales de sus clientes a pesar de gran cantidad de tiempo que utiliza para planificar cómo satisfacer las necesidades que se le indicaron?No se preocupe; no está solo. Pero tampoco es necesario que se sienta cómo...
    Disponible

    21,56 €

  • Customer Empathy
    Alex Allwood
    Start leveraging the most under-utilised and powerful human resource in business today—Customer Empathy.Global performance reports show that current customer experience (CX) practices are failing organisations and their customers. Promised returns of enhanced customer value, competitive differentiation and CX as a driver of sustainable growth are not being fully realised—at bes...
    Disponible

    21,73 €

  • The Sales Accelerator
    Yamini Virani
    It’s Time To Accelerate Your Sales Performance The Sales Accelerator provides practical strategies for the CEO or senior executive in charge of launching a new division of their international company in a new country to improve sales performance and meet their sales targets in a short time frame. This book gives you a proven step-by-step approach to translate your boardroom sa...
    Disponible

    21,12 €

  • The Seventh Level
    Amanda Slavin
    While instant communication is now easier than ever, people's attention is spread thin, time has never been more valuable, and disengagement in both customers and employees is at an all-time high. This means most brands never reach their full potential. But what would it look like if your customers were no longer disenchanted from being chased across the internet and hounde...
    Disponible

    11,68 €

  • The Customer Success Pioneer
    Kellie Lucas
    *SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success ladder? Do you want to transform churn into maximum recurring revenue and growth? Are you looking for a clear route to an established framework? Are you determined to be proactive, rather than constantly firefighting, with your customers? Is...
    Disponible

    16,65 €

  • A Flight Attendant’s Essential Guide
    Colin C. Law / Colin CLaw
    A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding t...
    Disponible

    49,88 €

  • Sell Without Being Salesy
    Stephanie Wachman
    There is a way to promote your business without being forced into stressful sales formulas. You can increase sales and still be authentic to who you are. If you are tired of 'selling yourself,' if you don't know how to grow your business, if you're not sure how to consistently increase revenue, then this book will be your guide to doing all of that and--in your own natu...
    Disponible

    12,16 €

  • DATING Your Customer
    James D. Feldman / James DFeldman
    Our global commercial environment is saturated with uncertainty and increasing doubt about our commitment to customers. With few exceptions, the creation of a Customer is a lost art . . . because no one cares. We no longer buy from companies based on loyalty. We buy from those where there is the least hassle-and the by-product is mediocrity.Yet, through all the chaos the Custom...
    Disponible

    23,41 €

  • Rockstar Service. Rockstar Profits.
    David Brownlee
    Shows business owners a more effective way for their team to deliver world-class, rockstar customer service. ...
    Disponible

    15,70 €

  • Care
    Michael Chittenden
    MANY PARTS OF THE CARE SECTOR ARE IN CRISIS......but investing in, designing and operating a care home proved to be one of the most rewarding things I’ve ever done – professionally and financially.In this book I share my perspective on what you and your team need to deliver in order to make the experience the best it can possibly be for residents, while you build a sustainable,...
    Disponible

    17,37 €

  • The Power of Personal
    Liz Whitaker
    The Power of Personal is a business development handbook for organisations selling high value services in highly competitive markets where there is a financial or reputational risk to the client, where trust is paramount and where relationships are everything.This book will show you how to:• Identify the priority sectors, organisations and people to fulfil your business ambitio...
    Disponible

    38,05 €

  • Retention!
    Jesse Green
    Competition within the dental profession is increasing at an unprecedented rate.Filling the appointment book, once taken for granted, is now the top priority of most practices.Dental practices are leaking patients and profits – often without realising it.It’s no wonder many dentists feel like they’re working hard but not getting ahead.Retention! masterfully combines the fundame...
    Disponible

    20,52 €

  • 7 Dumb Things We All Say
    Greg Alcorn
    Nobody wants to say dumb things. But we all do. The first step towards reducing the number of dumb things you say is to know what the dumb things are. Based on thirty years of research with millions and millions of conversations, this book contains the secrets of overcoming these blunders: Using Bad Bookends Starting with Wrong First Words Not Choosing Your Words Well Poor...
    Disponible

    30,33 €

  • Building Your Sales Team
    Diane Updyke
    In the business world, there are many moving parts to consider when creating a team to grow your brand. It's an ecosystem and not an individual sport. A sales team is one of the most essential groups in your business to increase revenues as it's on the frontlines and part of the voice of your brand. Growing one entails a great deal of hard work that includes interfacing...
    Disponible

    23,47 €

  • Building Your Sales Team
    Diane Updyke
    In the business world, there are many moving parts to consider when creating a team to grow your brand. It's an ecosystem and not an individual sport. A sales team is one of the most essential groups in your business to increase revenues as it's on the frontlines and part of the voice of your brand. Growing one entails a great deal of hard work that includes interfacing...
    Disponible

    25,56 €


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