Atención al cliente

Economía, finanzas, empresa y gestión / Empresa y gestión / Ventas y marketing / Atención al cliente (333)

Economía, finanzas, empresa y gestión / Empresa y gestión / Ventas y marketing / Atención al cliente
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  • Virtanza
    Debbie Holzkamp
    VIR-TAN-ZA (vûr-TAHN-zƏ) n. [neologism, a newly coined term] 1. A condition, state, or attitude of truth, financial success, and customer loyalty among business-to-business sales professionals. 2. Courage in the face of adverse business cycles or uncommon challenges. 3. Commitment to the highest degree of preparedness in business dealings resulting in outstanding professional a...
    Disponible

    17,77 €

  • New Sales. Simplified.
    Mike Weinberg
    A must-read for sales reps, managers, and professional-services execs looking to do right by loyal customers--and profit from an influx of new accounts. ...
    Disponible

    21,95 €

  • Pincelazos del servicio al cliente
    Francisco Eduardo Diago Franco
    El servicio al cliente debe tratarse, en primera instancia desde lo humano, y posteriormente, desde el método para aplicarlo. Este texto pretende despertar un interés muy especial donde se involucren las características humanas que puedan garantizar un servicio de éxito, construyendo relaciones de calidad y durabilidad. Las características humanas más representativas que apoyan...
    Disponible

    7,88 €

  • B2B Customer Insight
    John Barrett
    For the first time in book form, 'B2B Customer Insight: The Proven Path to Growth,'will reveal how customer insight surveys tailored to B2B relationships generatesignificant strategic data; data that, when properly applied, enables companymanagement to expand their share of existing markets as well as successfully penetratenew ones. When these surveys are regularly conducted an...
    Disponible

    38,93 €

  • B2B Customer Insight
    John Barrett
    For the first time in book form, 'B2B Customer Insight: The Proven Path to Growth,'will reveal how customer insight surveys tailored to B2B relationships generatesignificant strategic data; data that, when properly applied, enables companymanagement to expand their share of existing markets as well as successfully penetratenew ones. When these surveys are regularly conducted an...
    Disponible

    70,70 €

  • ProActive Selling
    William Miller
    Sales strategy shouldn’t use a one-size-fits-all approach. Discover the seventeen exclusive, practical selling tools that will give you the edge you need to exceed your unique sales goals. ...
    Disponible

    20,20 €

  • Complaint Management Excellence
    Sarah Cook
    ...
    Disponible

    50,92 €

  • High-Tech, High-Touch Customer Service
    Micah Solomon
    In the world of high-tech, how do you reach your plugged-in customers? Learn how to seamlessly incorporate and leverage the latest tech tools to engage customers--and which old-fashioned customer service skills still win the day. ...
    Disponible

    17,49 €

  • Información y Atención al Cliente/Consumidor/Usuario
    ICB Editores
    La información y la atención al cliente en las organizaciones. La calidad en la prestación del servicio por la empresa. La comunicación interpersonal. La comunicación escrita. Sistemas de gestión y tratamiento de la información en el departamento. Aspectos legales aplicados a la atención al cliente. Bibliografía. 10 ...
    Disponible

    14,00 €

  • Brand Real
    Laurence Vincent
    Companies are forever being more creative in their branding strategies, building identities ranging from the warm-and-fuzzy to the ultra-cool and edgy. But it seems that many of these enterprises forgot that a brand, at its heart, is a promise to deliver. If the brand experience does not live up to that promise, customers will take their business elsewhere.Brand Real is a busin...
    Disponible

    20,78 €

  • High-Profit Selling
    CSP Mark Hunter
    Negotiating isn’t always in a business’s best interest. This powerful guide explains how to increase your sales--and do so while selling at a higher price. ...
    Disponible

    20,06 €

  • Rapportselling Tales
    Paul Archer
    Selling has changed, buyers don’t want to be pushed anymore, they know all the old tricks, the world has moved on. This book will help you to use Rapportselling in the modern world of selling that will help you succeed in a retail environment whilst enjoying an amusing and engaging tale of Doug. Doug is a mortgage salesperson in an estate agency in North London. He’s new to sel...
    Disponible

    18,01 €

  • Fuzzy Methods for Customer Relationship Management and Marketing
    Information overload has made it increasingly difficult to analyze large amounts of data and generate appropriate management decisions. Furthermore, data is often imprecise and will include both quantitative and qualitative elements. For these reasons, it is important to extend traditional decision making processes by adding intuitive reasoning, human subjectivity, and imprecis...
    Disponible

    242,99 €

  • Add Value or Stay Home
    Howard E. Hyden
    'Outside-In' is a way of thinking. It's not customer service! It's looking at every facet of your business and asking: How does this add value for the customer, from the customer's point of view? Knowing what your customers really want because of the WAY you ask them. Learning how to keep more of your current customers, close more proposals and gain new ones is just t...
    Disponible

    17,99 €

  • Delivering Knock Your Socks Off Service
    Performance Research Associates
    Delivering Knock Your Socks Off Service has been completely revised and is still the go-to guide on providing the kind of outstanding service that keeps customers coming back. This fifth edition combines powerful tools and techniques with real-world examples and all-new material on social media. ...
    Disponible

    22,11 €

  • The 11 Laws of Likability
    Michelle Tillis Lederman
    What do people like about you? Learn how to identify and leverage your strongest traits to build more authentic and positive professional relationships and add value to your networking. ...
    Disponible

    18,61 €

  • Customer Service Management Training 101
    Renee Evenson
    You’ve mastered the skills required to achieve customer satisfaction. But how do you effectively train others to do the same? This user-friendly book will help new customer service managers and veterans alike lead frontline employees with confidence. ...
    Disponible

    25,59 €

  • Big Contacts
    Bob Walton
    ...
    Disponible

    18,90 €

  • Customer-Centric Knowledge Management
    Minwir Al-Shammari
    Customer-Centric Knowledge Management (CCKM) is needed in order to build good customer relations and to maintain customer satisfaction and loyalty. It includes the management of processes and techniques used to collect information regarding customers’ needs, wants, and expectations for the development of new and/or improved products and services. Customer-Centric Knowledge Mana...
    Disponible

    229,73 €

  • Customer Relationship Management and the Social and Semantic Web
    The ever-growing influence of the Internet has caused a paradigm shift in relationships between customers and companies. New types of interaction introduced by Web 1.0 have undergone a dramatic change in quantity and quality with the advent of Web 2.0. Web 3.0, better known as the Semantic Web, will also significantly impact how companies understand Customer Relationship Manage...
    Disponible

    242,89 €

  • Choosing a Crm Vendor
    Andrew Schultz
    Getting Customer Relationship Management right is a goal to which any customer focused company aspires. Yet, rather than enabling companies to achieve this goal, the complexity of choosing the right CRM vendor can become a stumbling block to companies trying to deliver excellence in customer service. With an increasing choice of established, corporate vendors, niche vendors an...
    Disponible

    12,01 €

  • Essential Skills
    Jennifer Wilkins
    This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, you'll be able to • develop the vocabulary and vocational skills you need to become successful; • improve your reading and oral communication skills; • enhance your thinking and p...
    Disponible

    15,61 €

  • Attracting Perfect Customers
    Jan Brogniez / Stacey Hall
    Promoting 'static synchronicity', this book introduces a revolutionary sales and marketing model where 'like attracts like'. ...
    Disponible

    31,64 €

  • Practical Insights on Customer Service
    Emmanuel Danstan Chinunda
    Practical Insights On Customer Service offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the current challenges in Africa and how effective customer care can help to unlock some of the opportunities available in the continent. It highlights the common problems organizations face in the continent and recommends ways of enh...
    Disponible

    25,88 €

  • Holding Power
    Peter J Turpel
    ...
    Disponible

    18,94 €

  • Experience Marketing
    Bernd Schmitt
    Experience Marketing examines a new and exciting concept that is of interest to academics and marketing practitioners who have come to realize that understanding how consumers experience brands, and how to provide appealing brand experiences for them, is critical for differentiating their offerings in a competitive marketplace. Understanding consumer experiences is a core task...
    Disponible

    75,11 €

  • The A to Z of Being Understood
    Kay White
    Are you an ambitious professional looking to make your next move? Do you want to build strong, profitable relationships with ease? Give me five minutes and I'll tell you how to be an influential and savvy communicator. Discover simple steps to dramatically increase the effectiveness of your communication so people are inspired to give you what you want. Find the ways and the ...
    Disponible

    14,59 €

  • Outsourcing and Customer Satisfaction
    Dr Vellore K. Sunder
    ...
    Disponible

    18,36 €

  • Outsourcing and Customer Satisfaction
    Dr. Vellore K. Sunder
    ...
    Disponible

    32,46 €

  • Sage ACT! 2011 Dashboard and Report Cookbook
    Karen Fredricks / Roy Laudenslager
    ...
    Disponible

    57,30 €


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