Inicio > Economía, finanzas, empresa y gestión > Empresa y gestión > Ventas y marketing > Atención al cliente > Complaint Management Excellence
Complaint Management Excellence

Complaint Management Excellence

Sarah Cook

50,92 €
IVA incluido
Disponible
Editorial:
Kogan Page Limited
Año de edición:
2012
Materia
Atención al cliente
ISBN:
9780749465308
50,92 €
IVA incluido
Disponible
Añadir a favoritos
Sobre IBD

Artículos relacionados

  • Innovations in Services Marketing and Management
    Goyal
    Modern corporations face a variety of challenges and opportunities in the field of sustainable development. Properly managing assets and maintaining effective relationships with customers are crucial considerations in successful businesses. Innovations in Services Marketing and Management: Strategies for Emerging Economies presents insights into marketing strategies and tactica...
    Disponible

    243,06 €

  • Analyzing the Cultural Diversity of Consumers in the Global Marketplace
    Esmeralda Crespo-Almendros / Juan Miguel Alcántara-Pilar / Salvador del Salvador del Barrio-Garcia
    The key to any marketing strategy is finding a way to reach and appeal to the consumer. In the case of a diverse consumer pool, marketers must strive to direct their promotional efforts to appeal to a global customer base. Analyzing the Cultural Diversity of Consumers in the Global Marketplace explores the strategies associated with promoting products and services to a cultural...
    Disponible

    262,72 €

  • The Mad Clientist’s ABCs of Client Service
    Michael B. Rynowecer / Michael BRynowecer
    The Mad Clientist distilled 14,000 in-depth interviews with top executives into 26 pithy, pointed actions for you to start using today. Spend just 26 minutes with The Mad Clientist and his ABCs of Client Service and improve your client service immediately. An unconventional look at a serious topic, The Mad Clientist, a.k.a. Michael B. Rynowecer, shows you how to deliver superio...
    Disponible

    25,31 €

  • Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies
    Riyad Eid
    Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication opportunities. Managing Customer Trust, Satisfaction, and Loyalty through Information Communication highlights technology’s involvement with business processes in different sectors and industries while identifying mar...
    Disponible

    243,12 €

  • Legendary Business Workbook
    Sharon Galluzzo
    This is a workbook to go with the book Legendary Business: From Rats to Riche$. You want action and you want it now!  Legendary Business: From Rats to Riche$ Workbook is just the tool you need to accelerate the business transformation you desire. Designed as a companion piece to Legendary Business: From Rats to Riche$, this workbook takes your progress to the next level.  Why ...
  • Atención al Público y Técnicas de Comunicación
    ICB Editores
    El objetivo de este contenido es proporcionar conocimientos sobre las técnicas de información y comunicación efectivas para una buena atención al administrado. Introducir nuevas pautas de comportamiento en la actuación diaria del personal de las administraciones en sus relaciones con los ciudadanos que les permitan mejorar la calidad del servicio que prestan, así como analizar ...
    Disponible

    22,95 €

Otros libros del autor

  • Harvesting Silence
    Sarah Cook
    Harvesting Silence is the powerful true story of Sarah Cook’s journey from voiceless child to courageous survivor.Growing up in the leafy Sydney suburb of Hunters Hill, NSW, Australia, Sarah’s life appeared idyllic-her father, a WWII hero and beloved local GP, her mother, a glamorous opera singer and devout Catholic. But at just eight years old, after appearing as a cover girl ...
    Disponible

    16,42 €

  • Effective Career Development
    Sarah Cook
    Career development is no longer a case of climbing the corporate ladderThe world of work has changed dramatically in the past decade - and so have our expectations. Changing jobs, roles, locations, sectors and careers is becoming the new normal. Furthermore, the shift to remote working due to the COVID-19 pandemic has dramatically altered the work landscape and, for many, has l...
    Disponible

    27,42 €

  • Well-being in the Workplace
    Sarah Cook
    What is resilience?Resilience is the ability to cope with setbacks and find solutions to problems. It is the ability to bounce back from adversity and hardships, learn from experiences and move on. Being resilient means having the strength and conviction to confront life’s challenges and adapt positively to difficult circumstances.A 2020 Gartner survey revealed that 74% of CFOs...
    Disponible

    27,46 €

  • Making a Success of Managing and Working Remotely
    Sarah Cook
    Manage your team successfully so you can all reap the rewards of remote workingThe rise of remote workingThe world of work is changing. Many employees no longer hold the traditional nine-to-five job. Instead, working time is increasingly flexible. Technology has enabled a rapid rise in the number of remote workers in recent years; the TUC estimates that the number of UK people ...
    Disponible

    25,62 €

  • Customer Care Excellence
    Sarah Cook
    ...
    Disponible

    44,77 €

  • Coping with Unplaned Absences
    Sarah Cook
    Unplanned absence from work could cost the UK economy as much as £12 billion a year! When your organisation can no longer meet its deadlines, or provide customers with the high quality of service they expect, you have a problem. Unplanned absence also has a bad effect on morale, putting the rest of the team under pressure as they struggle to deal with the additional workload. U...