Inicio > Economía, finanzas, empresa y gestión > Empresa y gestión > Ventas y marketing > Atención al cliente > Creating a Customer Service Mindset
Creating a Customer Service Mindset

Creating a Customer Service Mindset

Creating a Customer Service Mindset

Jaquie Scammell

22,30 €
IVA incluido
Consulta disponibilidad
Editorial:
Major Street Publishing
Año de edición:
2018
Materia
Atención al cliente
ISBN:
9780648238782
¡Pregúntanos!
Añadir a favoritos
Sobre IBD

If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell's approach is simple and more human than simply introducing better processes and procedures - and her approach works.Jaquie has studied Australian organisations that provide the best customer service and from this research she has created a system which, if followed, will increase loyalty to your business. You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who impact your customer service staff, who impact your customers every day.In Creating a Customer Service Mindset, Jaquie includes interviews with leaders from six of the best Australian businesses, which have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly increasing."I recommend this book... to any leader wanting to build an exciting and dynamic organisation founded on great customer service." - David Thodey

Artículos relacionados

  • The Magic of What, Who, How and Why Not
    BILL WILSON
    In The Magic of What, Who, How and Why Not Bill Wilson shares his model for performance improvement and training design.  Bill has worked with numerous organizations to improve their business outcomes in a measurable way using this model.  He was the design constant for Farmers Insurance in the development of the University of Farmers.   By incorporating his model the Universit...
  • Friend Grief in the Workplace
    Victoria Noe
    They’re friends and coworkers, so when they die, it’s not only a personal and professional loss but a challenge: How can you grieve and get your work done, too?In the fifth book in the Friend Grief series, Friend Grief in the Workplace: More Than an Empty Cubicle you’ll meet people whose friends were coworkers, too: in a TV newsroom, a rectory, a Broadway show and on a baseball...
    Disponible

    4,13 €

  • The 7 Intuitive Laws of Employee Loyalty
    J.D. Heather R Younger
    Gallup reports that only 13% of employees are engaged at work. Why so low? Many leaders struggle to effectively engage and inspire their teams. Often, we are so distracted with the day-to-day tasks that we can overlook key fundamentals in building a strong organizational culture empowering employee allegiance and job satisfaction.  The 7 Intuitive Laws of Employee Loyalty is a ...
    Disponible

    12,00 €

  • Consequences
    Susan Popoola
    The August riots of 2011 started off in London and spread across different parts of the country. People questioned whether or not the riots were really about the shooting of a young black man by the police. That is open to debate. What is, however, unquestionable is that there are segments of society that are disengaged from the mainstream. While some may believe that this was ...
    Disponible

    11,51 €

  • So You Want a Seat at the Table
    Jeanne Kerr
    So You Want a Seat at the Table, a Practical Guide to Being a True Strategic HR Business Partner is a refreshing approach to a long-debated challenge. It is targeted to new and experienced human resources business partners and human resources leaders who want to expand their ability to think and act strategically. Whether an HR practitioner is in a large or small corporation, n...
    Disponible

    15,31 €

  • Feedback Flow
    Georgia Murch
    Let’s face it, we all want to create a high-performing team, culture, product or service that ripples throughout our business and into the market. But what is required to do this? How do we go about it?So, we do some clever thinking and come up with some strategies to get there.  We improve systems, processes, create new products or services. We implement with some success but ...
    Disponible

    28,56 €

Otros libros del autor

  • The Future of Service is 5D
    Jaquie Scammell
    If you’re looking at this book, it’s likely that you sense the seismic shifts happening in our society. Service industries are madly rushing to digitalise for efficiency, compromising what once set them apart: the act of service by a human. As we move swiftly into an era of artificial intelligence, robotics and automation, it’s easy to succumb to the narrative that machines wil...
    Disponible

    16,22 €

  • Service Habits
    Jaquie Scammell
    In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve.This is a must-read practical handbook on human relations in a world that demands service like never before. As a service leader, you know how t...
    Disponible

    15,95 €

  • Service Mindset
    Jaquie Scammell
    If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than simply introducing better processes and procedures – and her approach works.Jaquie has studied Australian organisations that provide the best customer service and from this research she has cr...
    Disponible

    16,15 €

  • Service Habits
    Jaquie Scammell
    We all want more connection, meaning and ease in our day-to-day lives – less drama and fewer obstacles. Employees want employers to serve them with excellent employee benefits, opportunities for growth, and a positive workplace that’s supportive of their wellbeing. Employers want great productivity and results from their service employees. Customers want businesses to serve the...
    Disponible

    15,72 €