Atención al cliente

Economía, finanzas, empresa y gestión / Empresa y gestión / Ventas y marketing / Atención al cliente (333)

Economía, finanzas, empresa y gestión / Empresa y gestión / Ventas y marketing / Atención al cliente
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  • Creating Service Superstars
    Caroline Cooper
    Fact #1Outstanding service tempts customers to: Spend more Come back more Be confident in referring your business to others Fact #2 Your employees are the key drivers of your customers’ experience. In this book Caroline guides you through the stages to developing a true service culture and creating your own Service Superstars. “It’s the experience you create for customers...
    Disponible

    11,95 €

  • Strategic Uses of Social Media for Improved Customer Retention
    Social networking venues have increased significantly in popularity in recent years. When utilized properly, these networks can offer many advantages within business contexts. Strategic Uses of Social Media for Improved Customer Retention is a pivotal reference source for the latest scholarly research on the implementation of online social networks in modern businesses and exam...
    Disponible

    236,26 €

  • The Speckled Egg Principle
    Carol J. Cline
    Prepare to Soar! Most organizations need 110% effort from their employees as they try to do more with less.  So why rely on only a portion of their employee's talents?  Speckled eggs are the talents, gifts, and skills hidden under the wings of an organization that will help the organization soar. Each person has unique abilities (speckled eggs) that when discovered, nurtu...
    Disponible

    11,10 €

  • Designing Service Processes to Unlock Value, Second Edition
    Joy M. Field / Joy MField
    The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the se...
    Disponible

    16,78 €

  • Legendary Business
    Sharon Galluzzo
    No one likes to admit it, but we all have rats in our businesses. Not actual rodents, but unhelpful habits, poor business practices and gaps in understanding that keep us mediocre, underperforming and trapped. We want success! We want to be legendary! We want the Pied Piper to get rid of our rats! Since our rats are not actual animals, it’s hard for us to see them. They are ve...
    Disponible

    11,14 €

  • The Best Customer Service Quotes Ever Said
    John R. DiJulius III
    Become a Customer Service Revolutionary! John R. DiJulius III has raised the bar for what it means to deliver world-class customer service. Now, with this indispensable book, you can too! DiJulius has combined the most inspiring quotes on how to best connect with customers and employees with a user-friendly journal to create the ultimate customer-service handbook. The Best Cus...
    Disponible

    12,53 €

  • Advanced Customer Analytics
    Mike Grigsby
    ...
    Disponible

    51,81 €

  • The A-Z of Service Excellence
    Cate Schreck
     Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want Customer Service ...
    Disponible

    20,06 €

  • Profiles in Excellence
    Penni McLean-Conner
    Penni McLean-Conner, in her book Profiles, shares the stories of eight all-star chief customer officers who have demonstrated success in creating a customer-focused culture, developing a team dedicated to customers and providing valued customer facing products and services. These CCOs are focused on their customers and their employees. They actively develop their team and love ...
    Disponible

    63,68 €

  • If the Customer's the Copilot, You're in the Wrong Seat
    Brian Samuel Dennis
    Do you wonder why some companies provide good customer service while others fail? Are you an associate that delivers consistently amazing service, but others around you could care less? Or are you a leader that is passionate about your customers and want to engage them in new and more innovative ways? Well, this book is for you. In his new book, If the Customer’s the Copilot,...
    Disponible

    18,60 €

  • Connections Count
    Barb Lundy
    Connections Count, Master the Human Side of Business By  Barb Lundy  Pick up Forbes, Bloomberg or Entrepreneur magazine, and you’ll find an article about the need for more employees with soft skills. The word “soft” sounds easy and inconsequential and nothing like work. Human Resources coined the term decades ago. Every company needs people who can communicate, solve proble...
    Disponible

    8,72 €

  • The 5 Principles of IT Customer Service Success
    Don R. Crawley
    Don R. Crawley's book The 5 Principles of IT Customer Service offers a new and refreshing approach to IT customer service. Instead of prescribing rigid scripts and protocols, The 5 Principles of IT Customer Service shows the reader how to live a more compassionate and empathetic life as a pathway to delivering exceptional customer service. Ignoring the dictates of most cust...
    Disponible

    12,97 €

  • The Coffee House Chronicles
    Gail D'Arcy
    Giving up a nursing career, the author purchases a coffee cart in Seattle just before the U.S. coffee craze ignites, and sets it up in the wine country town of Sonoma, California. The Coffee House Chronicles recounts her experiences with the public and growing her business. ...
    Disponible

    17,88 €

  • Automated Sales
    Steffen Ritter
    Many businesspeople and salespeople leave their offices at the end of the day without a valuable, measurable, and presentable sales outcome. It's easy to see why: With distractions flowing from all directions, businesses and salespeople need to focus on what matters to achieve results. After all, successful selling is a lot like skiing-while the layperson uses force, the prof...
    Disponible

    14,93 €

  • Customer Relationship Management
    Edward Pepper
    Customer relationship management is a branch of business management that focuses on organization’s relationship and interaction with their customers and client base. It has developed as a management strategy in recent era. This book discusses the fundamental as well as modern approaches to different models of customer relationship management systems. The topics included in the ...
    Disponible

    181,40 €

  • FAST COACHING
    Nick Drake-Knight
    FAST COACHING introduces a super-quick and super-effective approach to personal growth for use in families, schools, sport and business. Continue & Begin, the rapid results method described in FAST COACHING, is now used worldwide by thousands of people-change professionals as their preferred fast coaching technology. Continue & Begin achieves results in just a few minutes! FAST...
    Disponible

    41,64 €

  • It’s Not About Us - It’s All About Them
    Martin Butler
    Martin Butler knows what it takes to succeed when it comes to the modern customer. As an entrepreneur, a marketeer, and more recently author, lecturer and high-end retail consultant, he has worked with many leading names. In this book he distils the essence of a lifetime’s work into 50 Steps for true customerexcellence. Packed with examples, anecdotes, and quotes from top retai...
    Disponible

    21,33 €

  • When Digital Becomes Human
    Steven Van Belleghem
    WINNER: 2016 Chartered Management Institute Management Book of the Year - Commuter’s Read Category In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But success doesn’t just rely on digital engagement and excellence, b...
    Disponible

    94,56 €

  • Fully Booked
    Carolyn S Dean
    Dental professionals face challenging times when it comes to running and marketing their practices. The business of dentistry is more competitive than ever and it is critical for dental professionals to make informed marketing choices. - In this book you will learn how best to: - Attract new patients to your dental practice - Retain existing patients and grow referrals - Use ma...
    Disponible

    17,46 €

  • The Financial Planner’s Guide to Client Consideration
    Hal Rogers
    'Advisors who attempt to put their clients’ interest ahead of their own have integrity; advisors who understand that their clients’ interest is their interest have wisdom'. Hal Rogers (Author). The Financial Advisor’s Guide to Client Consideration shows financial advisors how to take care of their clients. Honesty and good service don’t set you apart; they are the most basic pa...
    Disponible

    26,29 €

  • Beyond Your Logo
    Elaine Fogel
    There are plenty of hurdles to overcome running a small business. It may have excellent products and services, investment capital, and an ideal location, BUT, if its brand is lackluster or nonexistent, success will be that much harder to attain. Your small business’ brand is more than its logo, look, and colors. It emanates from the mindsets, attitudes, and behaviors of anyone...
    Disponible

    14,23 €

  • A GUIDE TO CUSTOMER SERVICE EXCELLENCE
    James VanAntwerp
    ...
    Disponible

    18,14 €

  • A GUIDE TO CUSTOMER SERVICE EXCELLENCE
    James VanAntwerp
    ...
    Disponible

    26,44 €

  • Cracking the Code to Life Insurance Sales for the Multi Line Agent
    Ray Vendetti
    The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I’ve experienced the prospect interviews collected in this book. Many times after sharing these experiences while coaching or during a seminar, I’ve been told 'You should put that in a book!' Well, now I have. ...
    Disponible

    28,80 €

  • Cracking the Code to Life Insurance Sales for the Multi Line Agent
    Ray Vendetti
    The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I’ve experienced the prospect interviews collected in this book. Many times after sharing these experiences while coaching or during a seminar, I’ve been told 'You should put that in a book!' Well, now I have. ...
    Disponible

    19,03 €

  • Taking Your Customer Care to the Next Level
    Nadji Tehrani /   / Steve Brubaker
    Companies spend big money and significant resources to acquire new customers while they tend to give little thought about how to hold onto clients who are heading for the exits. That’s a mistake. Businesses need to change their thinking on this front and retool their strategies to dedicate more time and effort to retain the customers they already have. They can do that by eleva...
    Disponible

    32,18 €

  • Taking Your Customer Care to the Next Level
    Nadji Tehrani / Steve Brubaker
    Companies spend big money and significant resources to acquire new customers while they tend to give little thought about how to hold onto clients who are heading for the exits. That’s a mistake. Businesses need to change their thinking on this front and retool their strategies to dedicate more time and effort to retain the customers they already have. They can do that by eleva...
    Disponible

    19,68 €

  • The Do Not Rent List
    Todd Ruffin Sr.
    Since it has long been said that 'the customer is always right', this book will dispel the rumor. The fact of the matter is that the statement has always been false. Customers are not only wrong they are shady, diabolical and even criminal when you get right down too it. This book is a collection of stories involving customers and their abilities to be crazy, stupid and down ri...
    Disponible

    12,36 €

  • Client Encounters of the Technical Kind
    Andrew K Betts
    There’s a lot more to technical work … … than technology, as anyone in contact with clients will know—and most engineers, scientists and technicians have some sort of client to worry about. Experience shows that the relational and commercial aspects of customer-facing technical roles are as difficult as the ‘hard science’. And, to succeed professionally, you have to shine in a...
    Disponible

    17,59 €

  • The Curated Experience
    Amas Tenumah
    We are in the age of the empowered customer. There are more and more customer choices, greater and greater customer demands on organizations everywhere. Your Customers want to contact you utilizing an ever-growing number of channels but still expect a continual and contextual conversation with you throughout their journey. The expectations from your customer is no longer to jus...
    Disponible

    11,12 €


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