Atención al cliente

Economía, finanzas, empresa y gestión / Empresa y gestión / Ventas y marketing / Atención al cliente (333)

Economía, finanzas, empresa y gestión / Empresa y gestión / Ventas y marketing / Atención al cliente
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  • Kanban
    James Edge
    Si desea ahorrar tiempo, dinero y esfuerzo al mismo tiempo que aumenta el valor, la eficiencia, la calidad y la previsibilidad de su equipo, siga leyendo...Todos los días, las empresas están perdiendo enormes cantidades de dinero porque actúan de una manera que no satisface a sus clientes. Por ejemplo, New Voice Media emitió un informe en 2016 que informó que se perdieron 62 mi...
    Disponible

    21,66 €

  • Lean Six Sigma
    James Edge
    If you want to increase profits, eliminate waste, improve efficiency, and develop a remarkable team, then keep reading...Organizations face rising costs and increasing competition every day. With Lean Six Sigma you can combat these problems and grow your business.Lean Six Sigma is an amazing methodology that’s geared to helping you boost the productivity of your organization wh...
    Disponible

    21,60 €

  • Scrum
    James Edge
    If you want to learn about Scrum then keep reading...Are you having trouble getting products to market?Do you struggle with meeting the actual needs of your customers despite spending elaborate amounts of time planning out how you will meet the needs they outlined to you?Do not fear; you are not alone. But you also do not need to get comfortable here. Your company can also be o...
    Disponible

    21,59 €

  • Agile Project Management
    James Edge
    If you want a happier and more productive team along with more satisfied customers, then keep reading...It's no secret that the Agile process is fast becoming the preferred way to manage projects and in the year ahead, Agile is expected to become even more widely used. The reason for this is that this approach is proven to work. For example, QSMA did a study that showed tha...
    Disponible

    21,68 €

  • Agile
    James Edge
    If you want to save time, money and effort while simultaneously increasing your team’s value and getting more satisfied customers, then keep reading...2 comprehensive manuscripts in 1 book Agile Project Management: How to Make Your Customers Happier While Saving Money, Time, and Effort Kanban: The Ultimate Guide to Kanban Methodology for Agile Software Development Every da...
    Disponible

    23,59 €

  • Ciencia de Datos para Empresas
    Herbert Jones
    ¿Quiere aprender sobre la Ciencia de Datos, pero no está de humor para leer un libro de texto aburrido?Este libro de Ciencia de Datos podría ser la respuesta que está buscando...La Ciencia de Datos tiene un gran impacto en la forma en que las empresas hacen negocios, y aquellos que no aprenden sobre este campo revolucionario podrían quedarse atrás.Verá, la ciencia de los datos ...
    Disponible

    21,72 €

  • Scrum
    James Edge
    Si usted desea aprender sobre Scrum entonces siga leyendo...¿Tiene problemas para conseguir productos en el mercado?¿Tiene dificultades para satisfacer las necesidades reales de sus clientes a pesar de gran cantidad de tiempo que utiliza para planificar cómo satisfacer las necesidades que se le indicaron?No se preocupe; no está solo. Pero tampoco es necesario que se sienta cómo...
    Disponible

    21,56 €

  • Customer Experience
    Naeem Arif
    AVAILABLE RIGHT NOW, NO DELAYS - 22 international CX professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class, best-practice CX principles. Contributors are experienced, qualified and certified CX experts including Ian Golding, Gayana Helder, Olga Guseva, Duong Nguyen, Jonathan Daniels, Ben Phillips, Naeem Ar...
    Disponible

    21,25 €

  • Digitalisierung der Customer Journey
    Stephen J. Wright / Stephen JWright
    Das Buch betont die Notwendigkeit für Unternehmen, alle ihre Kundenservice- und Marketingdaten in ein System zu konvertieren und zu integrieren, das für ein exzellentes Kundenerlebnis optimiert ist. In der heutigen Zeit muss jedes Unternehmen, das konkurrenzfähig sein will, die verfügbaren fortschrittlichen Technologien berücksichtigen und so schnell wie möglich implementieren ...
    Disponible

    19,27 €

  • Customer Empathy
    Alex Allwood
    Start leveraging the most under-utilised and powerful human resource in business today—Customer Empathy.Global performance reports show that current customer experience (CX) practices are failing organisations and their customers. Promised returns of enhanced customer value, competitive differentiation and CX as a driver of sustainable growth are not being fully realised—at bes...
    Disponible

    21,73 €

  • The Sales Accelerator
    Yamini Virani
    It’s Time To Accelerate Your Sales Performance The Sales Accelerator provides practical strategies for the CEO or senior executive in charge of launching a new division of their international company in a new country to improve sales performance and meet their sales targets in a short time frame. This book gives you a proven step-by-step approach to translate your boardroom sa...
    Disponible

    21,12 €

  • The Seventh Level
    Amanda Slavin
    While instant communication is now easier than ever, people's attention is spread thin, time has never been more valuable, and disengagement in both customers and employees is at an all-time high. This means most brands never reach their full potential. But what would it look like if your customers were no longer disenchanted from being chased across the internet and hounde...
    Disponible

    11,68 €

  • Achieving Peak Sales Performance for Optimal Business Value and Sustainability
    Carlton Brown
    Businesses today face many obstacles, but one major hurdle is optimizing sales performance and achieving peak levels of execution. In recent years, there has been a significant decline in sales performance among businesses internationally. Many professionals attribute this disparity to the lack of attention towards certain business techniques including 'Sales Peak Performance' ...
    Disponible

    354,24 €

  • The Seventh Level
    Amanda Slavin
    While instant communication is now easier than ever, people's attention is spread thin, time has never been more valuable, and disengagement in both customers and employees is at an all-time high. This means most brands never reach their full potential. But what would it look like if your customers were no longer disenchanted from being chased across the internet and hounde...
    Disponible

    16,47 €

  • Improving Marketing Strategies for Private Label Products
    Yusuf Arslan
    With changing economic and social environmental conditions and diversified consumer attitudes, national and international competition has increased among retailers. Private label brands have started to follow a dynamic structure in order to adapt themselves to developing environmental conditions. Today, private label products are often mentioned as a mechanism for reaching diff...
    Disponible

    282,25 €

  • Handbook of Research on Contemporary Consumerism
    Societal marketing has gained widespread recognition in the marketing discipline both in academia and the professional industry. The Handbook of Research on Contemporary Consumerism is an essential reference source that provides an in-depth understanding on the various aspects and issues of consumerism and reveals the critical success factors and conceptual and theoretical fram...
    Disponible

    412,83 €

  • Game On
    Blair Stevenson
    Under pressure to meet your sales, productivity or customer experience targets? If performance isn’t where you need it to be, you probably haven’t provided your managers with a High-Performance Coaching system to follow to achieve your strategic goals. With one in place, they’ll maximise the performance of their frontline teams and deliver the results you’re seeking.GAME ON is...
    Disponible

    12,98 €

  • Yes Is the Answer
    Christine Trippi
    Four Simple Steps. That’s all it takes to deliver legendary service and build a thriving team culture.Is negative service impacting your bottom line? Do you find it hard to maintain your confidence when you have to disappoint a customer? Then Yes Is the Answer is the leadership book you need to read.Christine Trippi shares her energy and passion for Sweet Hospitality—the key to...
    Disponible

    24,63 €

  • A Flight Attendant’s Essential Guide
    Colin C. Law / Colin CLaw
    A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding t...
    Disponible

    49,88 €

  • The Hospitality Survival Guide
    Joshua Clifton
    Enter the customer experience revolution. In a now saturated market, a business owner’s primary concern has turned to customer attention and loyalty. Customers these days are spoilt for choice, starving for attention and want their needs met... and fast. Understanding your customers’ needs and desires is now the competitive playground. Back this up with ‘celebrity’ status team ...
    Disponible

    16,45 €

  • Sell Without Being Salesy
    Stephanie Wachman
    There is a way to promote your business without being forced into stressful sales formulas. You can increase sales and still be authentic to who you are. If you are tired of 'selling yourself,' if you don't know how to grow your business, if you're not sure how to consistently increase revenue, then this book will be your guide to doing all of that and--in your own natu...
    Disponible

    12,16 €

  • Strategies and Tools for Managing Connected Consumers
    Through the growing penetration of new technologies, online consumers can now share and collaborate amongst themselves while shopping online. As they receive information about products from media exposure and their collaboration with other consumers, it is critical for businesses to understand the social impact and influence of social and mobile commerce and how it can affect c...
    Disponible

    399,77 €

  • DATING Your Customer
    James D. Feldman
    Our global commercial environment is saturated with uncertainty and increasing doubt about our commitment to customers. With few exceptions, the creation of a Customer is a lost art . . . because no one cares. We no longer buy from companies based on loyalty. We buy from those where there is the least hassle-and the by-product is mediocrity.Yet, through all the chaos the Custom...
    Disponible

    23,41 €

  • Rockstar Service. Rockstar Profits.
    David Brownlee
    Shows business owners a more effective way for their team to deliver world-class, rockstar customer service. ...
    Disponible

    15,70 €

  • Care
    Michael Chittenden
    MANY PARTS OF THE CARE SECTOR ARE IN CRISIS......but investing in, designing and operating a care home proved to be one of the most rewarding things I’ve ever done – professionally and financially.In this book I share my perspective on what you and your team need to deliver in order to make the experience the best it can possibly be for residents, while you build a sustainable,...
    Disponible

    17,37 €

  • The Power of Personal
    Liz Whitaker
    The Power of Personal is a business development handbook for organisations selling high value services in highly competitive markets where there is a financial or reputational risk to the client, where trust is paramount and where relationships are everything.This book will show you how to:• Identify the priority sectors, organisations and people to fulfil your business ambitio...
    Disponible

    38,05 €

  • Creating Customer Loyalty
    Chris Daffy
    ...
    Disponible

    34,22 €

  • UF0349: Atención al Cliente en el Proceso Comercial.
    José Manuel Rumín Hermoso
    - Aplicar las técnicas de comunicación comercial en las operaciones de compraventa, a través de los diferentes canales de comercialización, atendiendo a criterios de calidad de servicio de atención al cliente.- Efectuar los procesos de recogida, canalización y/o resolución de reclamaciones, y seguimiento de clientes en los servicios postventa. 10 ...
    Disponible

    11,95 €

  • Creating Customer Loyalty
    Chris Daffy
    ...
    Disponible

    95,13 €

  • The Commonwealth of Self Interest
    Paul Greenberg
    Twenty-first century customers are demanding more than ever - they will communicate with a company in whatever channel they need to at the time they want to. They want their interactions with the company to be seamless, convenient and simple. They want to get whatever it is they want to do with your company done as fast as possible. AND they want more than just good products an...
    Disponible

    26,82 €


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