Atención al cliente

Economía, finanzas, empresa y gestión / Empresa y gestión / Ventas y marketing / Atención al cliente (333)

Economía, finanzas, empresa y gestión / Empresa y gestión / Ventas y marketing / Atención al cliente
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  • Customer Service and Beyond
    Dawn Mushill
    In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have shifted the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps.and some of us are clumsy. ...
    Disponible

    15,80 €

  • Scoring Points
    Clive Humby / Terry Hunt / Tim Phillips
    ...
    Disponible

    44,70 €

  • Building a Customer Service Culture
    Bob Hobbi / Mario Martinez
    The tenets of excellent customer service are central to any organization thatcreates or delivers products or services In fact, excellent customer service is abigger differentiator today than it was twenty years ago. Customers are hungryfor good service; they are hungry to establish long-term relationships with thosewho provide not only a one-time solution but serve as a long-te...
    Disponible

    71,97 €

  • Building a Customer Service Culture
    Bob Hobbi / Mario Martinez
    The tenets of excellent customer service are central to any organization thatcreates or delivers products or services In fact, excellent customer service is abigger differentiator today than it was twenty years ago. Customers are hungryfor good service; they are hungry to establish long-term relationships with thosewho provide not only a one-time solution but serve as a long-te...
    Disponible

    128,23 €

  • The Real-Time Contact Center
    Donna Fluss
    'To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the cen...
    Disponible

    31,14 €

  • The Customer Satisfaction Audit
    Abram I Bluestein / Michael Moriarty / Ronald J Sanderson
    The only sustainable competitive advantage is based on satisfying customers thoroughly. Yet research shows that less than one third of all companies have a well developed and coherent customer satisfaction process linked to operating strategies and plans.This audit is the ideal business tool for any company seeking to analyse and improve customer satisfaction levels. It first e...
    Disponible

    80,52 €

  • The Art of Successful Restaurant Service
    Dan Licitra
    When you concentrate on the fundamentals, the restaurant business can be very lucrative. But most servers are making far less money than they should be, simply because they fail to understand what is important or don't bother to work at their craft. Don't shortchange yourself any longer. In The Art of Successful Restaurant Service, Dan Licitra, who has done just about everyth...
    Disponible

    26,50 €

  • The Art of Successful Restaurant Service
    Dan Licitra
    When you concentrate on the fundamentals, the restaurant business can be very lucrative. But most servers are making far less money than they should be, simply because they fail to understand what is important or don't bother to work at their craft. Don't shortchange yourself any longer. In The Art of Successful Restaurant Service, Dan Licitra, who has done just about everyth...
    Disponible

    16,19 €

  • The Market Driven Organization
    George S. Day / George SDay
    For forty years managers have been exhorted to 'stay close to the customer and ahead of the competition.' And with good reason Research now shows that market driven organizations outperform their rivals. Given the obvious benefits, why do so many companies fail to become market driven? Because their internal processes, structures, incentives, and controls get in the way, says G...
    Disponible

    18,13 €

  • Service Breakthroughs
    James L. Heskett / James LHeskett
    What Do Citicorp, UPS and Marriott have in common? They are 'breakthrough' service providers,firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser, and Christopher Hart put the question to the chief ...
    Disponible

    18,99 €

  • Quality Customer Service Rekindling the Art of Service to Customers
    Sharon L. Burton / Sharon LBurton
    Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens of seven characters that individually represent different business types. The characters, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, depict quality customer service for personal usage, businesses, educational institutions, and o...
    Disponible

    23,61 €

  • Jems from Johnson
    CLAUDE JOHNSON
    Effective Customer Relationship Management (CRM) begins with a customer's first contact---whether on the Internet, through a call center, or in a brick-and-mortar store. Jems from Johnson: A Guide to Successful Customer Relationship Management provides an up-close look at the life cycle of the retailer-customer relationship. The quality of what follows the first contact, says a...
    Disponible

    16,02 €

  • Management Without Reservations
    Brother Herman Zaccarelli
    Management Without Reservations: Leadership Principles for the Manager’s Life Journey presents readers the unique opportunity to examine their own life values and goals in relation to the essential characteristics consistently exhibited by successful leaders and managers.The book details the observations and insights of Brother Herman Zaccarelli C.S.C., as he presents, basted u...
    Disponible

    16,53 €

  • Customer Friendly
    James T. Ziegenfuss / James TJrZiegenfuss / James TZiegenfuss
    The need for customer friendly organizations exists across fields and industries. Corporate leaders have long known the value of customer support. Even public agency leaders increasingly recognize the need to offer better service to citizens. This book presents the organizational architecture of customer friendly organizations. How do some private companies and public agencies ...
    Disponible

    123,57 €

  • Spoil ’em Rotten!
    Jane & Ted Coine
    Companies spend incredible amounts of energy and treasure trying to bring new customers in the front door, only to watch them walk right out the back because they feel unimpressed, dissatisfied, or even insulted by the terrible service they receive.Spoil ’em Rotten, and close that back door! Keep every customer you ever earn by treating them so well, they’ll fight to stay with ...
    Disponible

    17,58 €

  • Spoil ’em Rotten!
    Jane & Ted Coine
    Companies spend incredible amounts of energy and treasure trying to bring new customers in the front door, only to watch them walk right out the back because they feel unimpressed, dissatisfied, or even insulted by the terrible service they receive.Spoil ’em Rotten, and close that back door! Keep every customer you ever earn by treating them so well, they’ll fight to stay with ...
    Disponible

    25,99 €

  • Make Your Contacts Count
    Anne Baber / Lynne Waymon
    Make Your Contacts Count is a practical, step-by-step guide for creating, cultivating, and capitalizing on networking relationships and opportunities. Packed with valuable tools, the book reveals a field-tested ’Hello to Goodbye’ system and offers all the networking help readers need to supercharge their career or boost their business’s bottom line. ...
    Disponible

    17,09 €

  • The Positive Coach Approach
    Judy McKee / Sally Cordova
    The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It’s a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and...
    Disponible

    35,77 €

  • Reaching Beyond Excellence
    Jim Mathis
    It’s amazing that the way you think about yourself changes the way you think about the and fired because of their attitude. Successful executives credit their attitude for what they have achieved. You can change the world around you just by changing your attitude about life, your family and your career. Discoveries like these and many others led Jim Mathis to speak to thousands...
    Disponible

    12,27 €

  • The Designer’s Coach
    Neil Perry Gordon
    Welcome to The Designer’s Coach, a coaching and consulting service for the professional in the interior design and decorating business. With over twenty years of experience in the field I would like to provide you with powerful tools in order to grow your business. I have owned and managed Decorating with Fabric, a window fashion and workroom business for the past fourteen year...
    Disponible

    29,87 €

  • The Art of Celebrity Service
    Eric Wilder
    What is your customers’ first impression of your business? What are you known for, other than the products you sell? What are you doing to be memorable in your customers’ eyes? The Art of Celebrity Service will help you achieve a standard of excellence that will blow your competition away! Author Eric Wilder discusses his Celebrity Service model and shows you how to add value t...
    Disponible

    13,69 €

  • Tracks
    Michael J. Capone / Michael JCapone
    The goal of the marketer is to grow revenue. The easiest way to grow revenue is to optimize your marketing process. To develop more profitable customers fasters, you have to plan every activity for converting targets to prospects, prospects to customers, customers to subscribers, AND turning subscribers to evangelists. Otherwise, your marketing process is incomplete and not opt...
    Disponible

    26,44 €

  • Tracks
    Michael J. Capone / Michael JCapone
    The goal of the marketer is to grow revenue. The easiest way to grow revenue is to optimize your marketing process. To develop more profitable customers fasters, you have to plan every activity for converting targets to prospects, prospects to customers, customers to subscribers, AND turning subscribers to evangelists. Otherwise, your marketing process is incomplete and not opt...
    Disponible

    16,36 €

  • The Kindness Revolution
    Ed HORRELL
    The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal customers, a more prosperous company -- and a better way of life. ...
    Disponible

    25,43 €

  • Just Looking Thanks!
    Alf Dunbar
    This book IS different. The techniques within its pages were all developed on the shop floor working with thousands of REAL customers. Each skill is explained using a clear and simple language. In short it DELIVERS! ...
    Disponible

    11,43 €

  • Business Is the People & People Are the Business
    Vahe Akay
    In today's business world, competition is fierce and appears from every corner of the globe. But the key factor in success for any business entity is its people. Business is the People & People are the Business emphasizes the critical relationship between healthy personnel and the success of companies, industries, and society. It approaches the topics of establishing, managing,...
    Disponible

    20,31 €

  • Operations Manual for Manufacturers’ Representatives FirmsThird Edition
    Manufac Educational Research Foundation
    It remains a challenge to create and manage a professional sales and marketing agency specializing in representing a synergistic group of suppliers to a demanding customer base.* Initially, the independent manufacturers’ representative agency must procure the services of other professionals (CPAs, lawyers, tax consultants, etc.) in order to achieve their business goals. As a re...
    Disponible

    73,42 €

  • 100 Tips for Hoteliers
    Peter J Venison
    Twenty-two years ago, author Peter Venison’s Hotel Management became a best seller in the hotel and tourism industry, labeled a ’must read' on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does.Holed up for several weeks...
    Disponible

    13,66 €

  • Why Our Customers Quit?
    Gerald A. Long / Gerald ALong
    Where Did They Go? A Business’s understanding to why they lose business. Also known as ' Why Our Customers Quit?'If you are a business owner, and want to know how to keep that great customers coming back, or your trying to get more people to come in and remain loyal customers you need to read:Why Our Customers Quit?It may be the little things that you don’t see, or maybe you’re...
    Disponible

    16,35 €

  • Durable Success
    A. Ovy Lungu
    Author A. Ovy Lungu brings over twenty years of diversified managerial and leadership experience accrued on both sides of the North Atlantic.With DURABLE SUCCESS, the author provides valuable assistance in the quest for excellence in management and leadership by offering a solid foundation for advancement in the management field. In clear and concise language, the author ascert...
    Disponible

    24,48 €


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