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Zagłębianie się w umysł klienta

Zagłębianie się w umysł klienta

Christian Castro Silva

121,07 €
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Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Psicología
ISBN:
9786202470537
121,07 €
IVA incluido
Disponible
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Jesteśmy istotami nawykowymi, dlatego w bardzo młodym wieku wszyscy przechodzimy przez proces socjalizacji. Uczymy się robić takie rzeczy, jak pisanie swojego imienia lub układanie rąk w określony sposób, a także rozwijamy wzorce nawyków, zwane naszą strefą komfortu. Jest to zestaw skutecznych zachowań, które przychodzą nam najbardziej naturalnie. Nasza strefa komfortu to nasz styl społeczny, zestaw zachowań interpersonalnych, których używamy najczęściej i z którymi czujemy się najbardziej komfortowo podczas interakcji z innymi. Tworzymy charakterystyczne wrażenia na temat innych ludzi, kiedy spotykamy ich po raz pierwszy. Z naszej strefy komfortu oceniamy zachowanie drugiej osoby. Ocena będzie pozytywna w zakresie, w jakim zachowanie danej osoby spełnia nasze oczekiwania. Ocena będzie negatywna w zakresie, w jakim zachowanie nie spełnia naszych oczekiwań. Ogólna jakość dotyczy tylko postrzeganego zachowania. Ogólna jakość dotyczy tylko tego, co słyszymy i widzimy. Nie dotyczy ona cech osobistych, takich jak inteligencja, wartości, uczucia, zdolności czy motywacja.

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