Donald A. Funk
Hire one of the best and brilliant auto service consultants for only $34.99 USA. This amazing intuitive book will elevate your customer service rating, rock your sales while taking you’re earning through that unlimited ceiling. This book brings a complete stuffed success tool box to empower all the front line cast members, the service manager, ops manager, board of directors and the C.E.O. This masterpiece needs to be in the hand of every cast member, which will be like adding jet fuel that will drive your business beyond your wildest dreams. This is a brilliant book that checks all the boxes that will drive double digit sales by the help of engaged consumers to educate, thus empowering the consumer so can see the value, to sell themselves and finally executes the important 'Ask'. This book is an ingenious read on how automotive service providers can build a consistent double digital traffic by a transformational customer service experience. This can be achieved by empowering the consumer with investment in smart tools that provide a credible neutral third party influence and validation. Secondly, the customers have to be educated about the process of diagnosis and repair in terms they are able to understand and relate to; this will make them feel a part of the process and the customers will willingly sell themselves when they know ’What’s In It For Me’, the consumer. Our mission statement is that we have to amaze every auto service customer 100% of the time by 100% of the cast members. Through the relentless pursuit for excellence, it was for one person, the one who pays our pay checks. This spectacular book discusses the three major KPIs that drive traffic and sales for the service center, while taking the business from the level of being good to great and from great to epic. Under my leadership, with this master plan, we were able to generate $2.55 million in new sales, including labor parts, tires and batteries, in 13-months period, while adding 2011 new wheel alignments sales. This is ROI book, while using the Disney like philology creating a customer service experience that is so solid that it drives constant double-digit growth; thus, becoming a firewall that flourishes regardless of recessions and pandemics. It aims to empower the cast members and help them move forward in delivering a Disney-like customer service experience that wows the guest, leaving them ecstatic; thus, resulting in repeat business. The goal is to bring back the focus to customer service and thus taking it to heights, never imagine from impossible to possible! This amazing book checks all the boxes in a magical and outstanding way, it’s about how to engage, educate and empower the consumer. This is a phenomenal and killer playbook that will help all service providers deliver an ethical approach by educating and empowering the consumer. Oh yes, you will see where we added some additional pixie dust! It’s about celebrating your $uccess!
