Gordon D Shand
This book focuses on asking the right questions and thinking strategies to improve performance (employee, job, and business performance). The power of asking questions is that questions can apply to many different tasks and work environments. The types of question don't change but the answers may vary depending on the circumstances. For supervisors and workers, clearly communicating and understanding the desired results of work and technical processes is important to contributing to employee, job, and organizational success. WorkThink explains the criteria for defining results and addresses issues around how to achieve the results effectively and efficiently. An emphasis is placed on thinking ahead. Communication and documentation are also addressed. Learning activities help you apply the thinking strategy to your work and workplace. A Job Aid lists the thinking questions you can use to work effectively and efficiently and with less effort.
