Harry Katzan Jr.
This is a Short easy-to-read book about the most important aspects of service from a simple beginning to a technology and business conclusion. The chapters are intended to be easily read and assimilated in any sequence. There are a load of references and additional reading material. Important words are identified and questions are given to enjoy the technical information.Good service is an important forerunner to good profits, promotions, and a pleasant working environment. Enjoy your read.