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Impatto del Core Banking e della Qualità del Servizio sulla Soddisfazione del Cliente

Impatto del Core Banking e della Qualità del Servizio sulla Soddisfazione del Cliente

Bayu Aklog

86,89 €
IVA incluido
Disponible
Editorial:
KS OmniScriptum Publishing
Año de edición:
2023
Materia
Empresa y gestión
ISBN:
9786205949054
86,89 €
IVA incluido
Disponible
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Il core banking e tutte le dimensioni della qualità del servizio (tangibilità, garanzia, empatia, reattività e affidabilità) sono collegate in modo positivo e significativo alla soddisfazione dei clienti. La tangibilità, la garanzia e la reattività influenzano positivamente la soddisfazione dei clienti. Questo libro spiega quindi come valutare l’impatto del core banking e della qualità del servizio sulla soddisfazione del cliente nella banca commerciale dell’Etiopia (il caso della filiale di Gurd shola).

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