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GREAT CUSTOMER CONNECTIONS

GREAT CUSTOMER CONNECTIONS

GREAT CUSTOMER CONNECTIONS

Richard S. Gallagher / Richard SGallagher

44,04 €
IVA incluido
Consulta disponibilidad
Editorial:
BookLocker.com Inc
Año de edición:
2011
Materia
Ventas y marketing
ISBN:
9781614342601
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Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.

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