Yvette Durazo
CONFLICT INTELLIGENCE QUOTIENT (Conflict-IQ®): The Missing Piece to Turbocharge Conscious Leaders’ and Organizations’ Emotional Intelligence by Yvette Durazo introduces different aspects of conflict management, illustrating emotional intelligence and conflict intelligence as indelible factors that enhance any organization’s reputation.The book uncovers solutions to conflict and reveals the root causes of certain kinds of conflict. It takes the reader deep into the background of issues and how these childhood problems can be a problem in an organization. The core of conflict intelligence is awakening individuals’ sense of maintaining a conducive environment for all members to thrive and work in harmony.Although the book is primarily written for professionals and organizations that deal with people daily and the conflicts which may arise from their interactions, it can also provide useful tools to everyone in dealing with conflict, providing effective communication tools for achieving resolution so communities, whether at work or in personal situations, can enjoy the attainment of Conflict Intelligence (Conflict-IQ®).The dynamism of this book epitomizes and advocates innovative ways to solve conflict without hurting the relationship that exists. It demonstrates that all conflicts are different because all people are different. Therefore, by learning about conflict intelligence, leaders and employees can creatively invent new ways of resolving issues.In her book, Yvette Durazo aims to show people how crucial conflict intelligence is to an organization where people interaction is required for the company to succeed. By understanding this book and practicing the truths embedded therein, you will become a better leader. After all, the essence is to empower people to become better versions of themselves in a diverse environment.
