Conflict and Communication

In Conflict and Communication, author Fred Jandt’s years of research, teaching, and consulting experience shine through in every chapter, offering a rich blend of theoretical depth and practical strategies to understanding and managing conflict across all areas of life. From interpersonal to organizational to societal contexts, this book equips students with the tools to manage conflict effectively. With a strong focus on the underlying causes of conflict and on the role of communication and culture, this book helps students understand how different perspectives shape conflict and its resolution, enhancing both professional and personal relationships.In this newly revised edition, in addition to updated scholarship, there is new material on emotions, domestic violence, and post-conflict analysis, expanded discussions on critical topics such as the effects of conflict on children, intercultural marriages, and the role of artificial intelligence in negotiation and mediation. Enhanced coverage on power dynamics, global climate negotiations, community divisions, effective apologies and strategies for reconciliation add further value.Each chapter begins with a compelling vignette to illustrate key concepts, followed by in-depth discussions and real-life case studies from the author’s extensive career as a mediator, making complex concepts engaging and relatable. These real-world applications make it easier to apply the concepts to students’ everyday lives, improving not just their professional relationships but also their personal ones.Conflict and Communication is the ideal textbook for courses on conflict in such areas as communication studies, business, interpersonal and family studies, among others.