Geraldine Hills
This book is about co-production but to put it simply, it’s about the importance of working together, sharing knowledge and co-designing better ways to deliver services with service users, families, and our communities. That is co-production in a nut-shell.Co-production challenges the traditional way of providing public services. It is a process that turns service users from passive recipients into active shapers of public services, because it means involving all stakeholders, including the people who use a service. Instead of simply asking users how satisfied they are with services, service providers instead engage front line staff, service users, the local community, and other relevant partners and ask 'What can we design and deliver together that will benefit our area?'
