Andrew Hampel / Ann Gravells / Sharron Mansell
A practical guide containing 50 different quality improvement and quality assurance approaches to help improve practice.Helps staff to improve the quality of the products and services offeredIncludes practical ideas for internal and external quality assurance activities (IQA/EQA)Helps staff to prepare for external inspections and EQA visitsReadable, relevant and easy to understandProvides valuable ideas and tips for new and experienced quality staffUses simple language to explain each approachCan help promote outstanding teaching and learning